Canceling Your Account at Online Casino: This Is How to Delete Gambling Accounts?

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If you want to delete your account at online casinos, then we recommend this article to you. We'll tell you how the cancellation works and what you need to keep in mind. We will also give you alternatives to canceling your account at online casinos. If you are looking for another provider, then take a look at our online casino reviews. There you will find all casino providers in the test.

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Last updated: May 2024

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When Should Customers Close their Online Casino Account?

There are not many reasons for canceling an account with a casino provider, in fact only one: you are absolutely certain that you will never play in this casino again. Only in this case do we recommend that you cancel your online casinos account.

In other cases there are different options. For example, you may simply not want to play at online casinos for a certain period of time. Or it may be that you play too much and want to take a break. In this case too, there are other options than direct termination.

So if you doubt whether deleting your account is the right choice, then read this article to the end and think carefully.

Because deleting an account has a very big disadvantage: once you have had your account closed at online casinos, you can no longer create a new account there. That means: There is no going back. Once you have deleted the account, you will definitely not play at online casinos again.

Deleting your account does not mean that your personal data will be deleted immediately. Every casino provider is legally obliged to store your data for five years. Only then can they be deleted.

The casino operator also keeps your data for another reason: The casino wants to protect itself from you registering again within a very short time and collecting the bonus again. Because you can only collect a bonus from a casino provider once in your life.

It is not possible to reactivate an account that has been deleted. And only in absolutely exceptional cases may the casino operator allow you to create a new account after you have deleted your old account. Of course you won't get a bonus. And you definitely have to contact customer support. This will then decide whether you can gain access again. As I said: This is only granted in the rarest of cases.

We therefore recommend that you think carefully about whether you really want to delete your account at online casinos.

There are alternatives to deletion. On our site you will also find the online casino guide. If you want to delete your account at online casinos because you want to play at another casino, we recommend that you take a look.

Account delete in practice: This is how it works at online casinos

If you are sure that you want to delete your account at non GamStop casinos, all you have to do is follow the steps below. Your account will then be irrevocably deleted. In order to delete your account with a casino provider, you must contact customer service. Simply write an email to support and cancel informally.

The procedure is then started and you will receive a response from online casinos within a few days confirming your cancellation. However, it can happen that the casino provider wants to convince you to remain a customer with a special bonus offer. This offer can be free spins or a bonus in the form of real money that you can unlock.

If this offer didn’t change your mind, casino customer support will confirm the cancellation. A few days later, the account will be deactivated and you will no longer be able to log in.

Before you take this step, we recommend that you pay out the existing balance on your gaming account. You should only contact customer service when your account balance is at zero. There is a very simple reason for this: If you no longer have any credit, support does not have to make a payout before closing your account. The deletion process then simply happens much faster.

When paying out, make sure that you can only pay out the same way you deposited. All non GamStop casinos do this to prevent possible money laundering. So you can only withdraw to a wallet if you made your deposit using the wallet. And if you have transferred money to the gaming account with your credit card, you can only have the winnings paid out to your credit card account.

As I said, once you have paid out and requested cancellation, you will usually receive another offer that is intended to encourage you to stay. If you turn this down, your account will quickly be deleted.

You will usually receive a confirmation email from non GamStop casinos confirming your account deletion. If this is not the case, then you simply have to try to log in two or three days after applying. If you can no longer log in to online casinos, you know that your account has now been deleted.

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