What to Do If Bet365 Closed Your Account?

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Trying to log in to your Bet365 account, you suddenly get an error message. “Access to your account has been blocked”! Of course, this is one of the most painful situations for any punter, you may have been excited to place your bet on your favourite team or wanted to enjoy spinning some reels on the go but unfortunately, you can't now!

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Last updated: May 2024

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The closure of your Bet365 account may be due to various reasons. This article lists the most common reasons for Bet365 account closure. In any case, it is advisable to contact customer service and they will define the reason for the account ban and maybe give a solution for this problem.

Too Many Unsuccessful Login Attempts

If you remember your login name but can't remember your password, you can create a new password. Or you can just try lots of different passwords. However, if you try to log in too often with the wrong password, Bet365 can close your account.

If you don't remember your password and try it a few times, that's annoying. But it gets really annoying when someone else tries to get into your online casino account. Because, just like with a bank, you probably have money in your account that you don't want others to have access to. That is why Bet365 and any other gambling provider block your account if you try to log in too often with an incorrect password.

Also in this situation, contacting customer service is your only option. They will ask a lot of verification questions before they give you the option to set a new password.

Your Account Is Not Verified

The most common reason why your account at Bet365 is blocked is that you are trying to cash out your winnings (or big winnings) but your account has not yet been verified.

Bet365 allow players to register without having to upload their documents. Only when punters cash out the site asks to upload an identification document. If the information on your uploaded document does not match the details you entered when you registered, your account may be closed. After all, that's the reasoning of the online casinos not on gamstop, you played with an inaccurate account and so you're blocked.

The best solution is to contact the casino through their customer service team to see what you can do to resolve the issue. Sometimes you have to send additional documents, sometimes you need to clarify something.

Bet365 Suspects Acount Fraud/Cheating

If Bet365 suspects fraud, they can immediately block your account. Also, if they suspect that you are cheating in some way, they can block your account.

Poker against other players can involve playing together (collusion) or chip dumping (losing to a friend on purpose). But even if Bet365 suspects that you have cheated in some other way, they can block your account.

If you approach customer service, they usually won't share many details if they suspect it. It is therefore difficult to defend yourself in such situations. Proactively trying to prove your innocence is often the only option you have. Maybe you already have an idea why the online casino thinks something, when it doesn't. For example, maybe you live in the same house (and share an IP address) with another player. Or maybe you have gambled online from a completely different location than you normally play from (or used a VPN service). These could be reasons that Bet365 suspects that something is wrong. Collect evidence and be proactive in your contact with the provider.

Duplicate Account

You can only have one account at Bet365.  If you actually have multiple accounts, no matter how old the other one is, it can be difficult to convince the support agents that they have wrongfully blocked your account. But, for all reasons, contacting the provider should always be your first step.

You Have Used Prohibited Software

This reason why your account could be blocked is related to the suspicion of fraud and/or cheating. Especially when it comes to poker and sports betting out of gamstop, there's a range of software that you shouldn't have running while playing. 

Underage Gambling

This reason is related to having a different account, which is against the rules of all online gambling providers. If you’re an underage and provided a false date of your birthdate, Bet365 may close your account.

Regulatory bodies around the world are very strict about gambling under the law, including of course the British Gambling Commission. Therefore, casinos are required to prevent any minor from playing in them. If Bet365 makes any profit as a result of underage gambling, it will pay massive fines.

Terms & Conditions Violation

This is kind of a catch-all. Even if you did not intentionally do any of the above wrongdoings, there are plenty of other things in the terms and conditions that you may have unintentionally breached. Hardly anyone reads all the terms and conditions before agreeing to register. In the case of online casinos, it is still a good idea to at least examine the main points because there may be a lot of money at stake.

Especially if you have received a bonus from the casino, we recommend that you read the terms and conditions carefully. There are often many wagering requirements and if you do not comply with them and request the bonus be withdrawn to your bank account nonetheless, your account may be banned.

What Steps To Take To Unblock Your Bet365 Account?

If the unthinkable has happened and you can no longer access your account, here are some helpful tips to help you fix the issue. We hope you are not reading this article too late. However, the following tips are simple and can't hurt:

Remain Calm

Gambling can be an escape for people who've experienced a stressful change in life. So, preventing you from enjoying your recreational activity can be enraging. It can get worse if your account has a large balance and you are not able to recover or withdraw it. Moreover, panicking about an account ban and losing money can lead you to make wrong decisions that make the problem worse. Therefore, we advise you to keep calm so that you can think logically, avoid unnecessary mistakes and look for a solution to recover your account.

Read the Casino's Terms & Conditions Carefully

Reviewing the casino rules can help you understand why your account was locked at Bet365. It is essential to do this step before opening a new account, to avoid the regret of closing the account afterwards. When you review the terms and conditions of the site, you can understand what you should do and what you should avoid completely.

Understand the Ban Reasons

After reviewing the rules, think about why the casino banned you. It could be a simple mistake like not completing the verification process or it could be something big like trying to cheat or cheat the casino. It is important to know the reason because this is what entails taking an escalatory step against the casino or asking customer service to help you find the right solution.

Contact Customer Support

Reaching out to online casino support will help you understand why you were banned. As mentioned earlier, if it happened due to a minor offense, you can simply restore your account again. If the ban is due to a serious violation or if the support agents cannot explain it, the best course of action is to contact directly the regulator that licenses that casino.

Register With Multiple Bookmakers

The rule of thumb for minimizing losses is ‘diversification'. Although traditional punters will prefer to bet on one gambling site, when you decide to play at several sites at once, you will minimize your potential losses if any of the sites ban your account or prevent you from accessing it again. To make it easier for you, we have brought you below the five best sports betting sites that you can play at:

Tips to Avoid Closing Your Bet365 Account

Read the Terms & Conditions Carefully

Everyone scrolls quickly when they have to agree to a company's terms and conditions. Logically, it is the least exciting part of the online gambling experience. However, the consequences of doing so can be severe as you should read the terms and conditions carefully and ask customer service if you have any questions.

Check in Advance If Something Is Allowed

If you are not sure about something, contact the online casino in advance. Remember that prevention is better than cure.

Don't Keep Big Sums in Your Account at Once

We recommend that you only have small amounts in your Bet365 account. If you have already made a profit, withdraw it immediately. In other words, you should not use your Bet365 account as a bank account. This tip is important for Bet365 and other gambling sites as well. This way, the damage can be manageable if your account is locked.

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